Refund policy

Last updated: 23 April 2026

At BRIGHTSHIFT, every polo is made to order — custom printed with your logo, artwork, and specifications. Because of this, our return policy is different to standard off-the-shelf retail.

This policy works alongside your rights under the Australian Consumer Law (ACL), which cannot be excluded or limited.

Your Rights Under Australian Consumer Law

Regardless of anything else in this policy, you have a right to a remedy (repair, replacement, or refund) if our products: - Have a major fault — are unsafe, significantly different from their description, or do not do what they are supposed to do. - Are not of acceptable quality — have defects, damage, or quality issues that could not reasonably be overlooked. - Do not match the sample, description, or agreed specification.

These rights apply automatically. Nothing in this policy removes or reduces them.

Custom-Printed Goods — Change of Mind Returns

Because every BRIGHTSHIFT polo is printed and produced specifically for your order, we do not accept returns or refunds for change of mind. This includes: - Changing your mind about sizes after approval. - Changing your mind about colours, fabric, or design after approval. - Ordering the wrong quantity.

You approve a digital proof before we print. Once you approve the proof and we begin production, the order cannot be cancelled or refunded for change of mind.

To avoid issues, please: - Check sizes carefully against our sizing guide before ordering. - Review your digital proof closely — colours, spelling, placement, artwork quality. - Ask questions before approving. We are happy to revise the proof until you are satisfied.

Defective, Damaged, or Incorrect Orders

If your order has a genuine defect, is damaged in transit, or does not match the approved proof:

  1. Email us within 7 days of delivery at hello@brightshift.com.au with: - Your order number - A description of the issue - Clear photos showing the defect or issue
  2. We will assess the issue and confirm the remedy within 2 business days.
  3. Depending on the issue, we will offer: - Remake and replacement at no cost (most common remedy for print defects). - Refund of the affected item(s) if a remake is not practical or requested. - Partial refund for minor cosmetic issues where a remake is not warranted.

Examples covered by this policy

  • Print defects such as missed colours, misalignment, or streaking.
  • Wrong size delivered compared to what you ordered.
  • Wrong design printed (not matching the approved proof).
  • Damage during shipping.
  • Stitching or fabric defects.

Examples NOT covered

  • Print fading due to bleach, high-heat washing, or other misuse.
  • Wear and tear from normal use over time.
  • Sizing issues caused by customer ordering the wrong size (please check our size guide).
  • Artwork issues caused by low-resolution files you supplied (we flag these before production — approval is your responsibility).
  • Colour differences between screen and printed fabric (we calibrate for accuracy but minor variation is inherent to the dye-sublimation process and is not considered a defect).

Artwork You Supply

You are responsible for ensuring: - You own the rights to any artwork, logos, or designs you supply. - The artwork resolution and quality are suitable for printing (we will flag problems, but final approval is yours). - The approved proof reflects what you want — once approved, we print exactly that.

We cannot refund orders because a customer later decides their own design choice was wrong.

How To Request A Return

If you believe your order qualifies:

  1. Email hello@brightshift.com.au within 7 days of delivery.
  2. Include your order number, photos, and a clear description.
  3. Do not return items before we authorise — we may ask for photos first or arrange a specific return method.
  4. If returns are required, we will provide return shipping instructions. Return shipping costs for defective/incorrect items are on us. Returns for reasons not covered under this policy or ACL are at your expense.

Refunds

Approved refunds are processed: - Back to the original payment method within 5–10 business days of return/assessment. - For Shopify Payments and PayPal transactions, timing may vary slightly based on your bank.

Contact

Bravo Apparel Pty Ltd trading as BRIGHTSHIFT Email: hello@brightshift.com.au Address: 22 Indian Drive, Keysborough VIC 3173, Australia

This policy does not override your rights under the Australian Consumer Law. For independent information, visit www.accc.gov.au or your state's consumer affairs office.